Terms of service

Online Store’s Terms and Conditions

The Picklr ANZ

 

Effective Date: 17 July 2026

1.             Application of the Online Store’s Terms and Conditions

1.1           For the purpose of this Online Store’s Terms and Conditions, any reference to “we”, “us” and “our” in this Online Store’s Terms and Conditions mean TPM – Retail Pty Ltd ACN 696 311 789 (and not TPM Partners or any of its other subsidiaries).  These terms and conditions apply to the ordering, purchasing and delivery of the products (“Products”) from our online store at thepicklrstore.au (the “Online Store”). By ordering or purchasing any Products from our Online Site, a contract is formed between you and TPM Retail.

1.2           These Online Store’s Terms and Conditions supplement the rest of the Terms, which continue to apply to your use of the Site. Accordingly, these terms and conditions should be read alongside the:

(a)            Terms of Use (link here: https://thepicklr.au/terms-of-use/ ); and

(b)            Online Store’s Terms and Conditions (link here: https://thepicklrstore.au/policies/terms-of-service). 

1.2           Capitalised terms that are undefined in this Online Store’s Terms and Conditions, have the meaning given to them in the Terms of Use.

2.             Placing Orders for Products

2.1           The Terms, which for the avoidance of doubt includes the Terms of Use, the Online Store’s Terms and Conditions and the Returns & Exchange Policy (“Terms”), apply each time you submit an order through the Online Store (an “Order”). Submitting an Order is an offer by you to purchase the Products it lists, and we treat that offer as received once we send a confirmation to the email address you provided. Getting your contact details right is your responsibility.

2.2           Each Order is a separate contract between you and TPM Retail.

2.3           We will issue a tax invoice to you once your Products are ready for dispatch or you have submitted your Order. You warrant that any Products bought from our Online Store are for your own personal use and must not be resold.

2.4           We may cap the quantity of a Product that can be bought in a single Order, over a given period, or per person or address. Any cap will appear on the product listing, in the relevant promotional material, or will otherwise be notified to you.

2.5           We will not be responsible to you or any third party for loss arising from a delay in processing, or failure to deliver, an Order caused by incomplete or inaccurate details in that Order.

2.6           We generally cannot combine your separate Orders, so a delivery fee (if one applies) may be charged per Order. You may include as many Products as you like within a single Order, subject to any applicable quantity cap.

2.7           We may accept or decline an Order at our discretion and for any reason, including where a listed price is incorrect or an item is unavailable. A declined Order will be refunded in full. Prices on the Online Store are in Australian dollars and include GST unless stated otherwise.

2.8           The Online Store is hosted by Shopify Inc (“Shopify”). You can complete your Order either with a registered account (via Shopify) or as a guest. By creating an account with Shopify or submitting an Order, you are agreeing to Shopify’s terms and conditions and privacy policy, as well as our own.

2.9           An account-based Order requires you to be 18 or over and capable of entering a binding agreement. Where you're under 18 but at least 13 years old, a parent or guardian must be involved and must consent to the Order.

2.10        Keeping your login credentials and account details secure is your responsibility. To the extent the law allows, you're responsible for anything done using your account, including by anyone else who accesses it with your details.

2.11        You must not use another person’s account their permission (and ours). If you suspect your account has been accessed without authorisation, or that your password has been compromised, contact us straight away and change your password to something stronger.

3.             Availability of Products

3.1           A Product may occasionally be out of stock, meaning we can't fulfil all or part of an Order. Where that happens, we will refund the price paid for the affected Product.

3.2           We may withdraw or suspend from sale any Product displayed on the Online Store, either temporarily or permanently, at any time and without notice. TPM Retail will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale of a particular Product.

3.3           If a Product is withdrawn or suspended from sale after you have already paid for it, we will refund that payment in accordance with section 6 of the Online Store’s Terms and Conditions.

3.4           We are not bound by an incorrect offer on the Site (including the Online Store) caused by genuine human or system error. If your Order is affected by such an error, including for example, in a description, image or price, we will cancel the affected part, refund you for it under these Terms, and fulfil the remainder of the Order. If a partial fulfilment does not suit you, you may return the Order under the Returns & Exchange Policy.

3.5           Where an entire Order is affected by a genuine error of this kind (whether in a description, image or price), we may cancel the Order and refund any amount paid.

3.6           You acknowledge and agree that:

(a)            images of Products advertised on our Site are for illustration purposes only;

(b)            accessories shown with a Product are illustrative and may be sold separately; and

(c)            stated dimensions may vary slightly from the actual Product, and it's your responsibility to confirm a Product will suit your needs, and that your delivery address allows safe access for it, before you place your Order.

4.             Price and payment

4.1           Placing an Order means agreeing to pay the stated price (“Price”), plus any delivery fee that applies (“Delivery Fee”).

4.2           Prices are in Australian Dollars and include GST where it applies. Any other fees and charges (including Delivery Fees) imposed by these Terms also include GST, where it applies.

4.3           We reserve the right to change or alter Prices and Delivery Fees without notice to you. If you have already submitted an Order at a particular Price, we will supply your Products at that Price (unless your Order is affected by a pricing error, in which case section 3.4 of the Online Store’s Terms and Conditions will apply).

4.4           Available payment methods are listed on the Online Store and may change from time to time.

4.5           Payment must clear before TPM Retail dispatches your Order. A failed payment means the Order will not proceed and you will be notified; if a card payment fails, contact your card issuer or try another payment method.

4.6           By paying, or attempting to pay, for Products, you warrant that you have not engaged in fraudulent conduct or contravened any law.

5.             Delivery

5.1           Any Delivery times we provide on the Site are estimates, not commitments. Actual timing depends on factors such as Product availability, courier delays and other events beyond our control. Please expect the occasional delay when preparing Orders during major promotional periods.

5.2           If your Order requires Products which are held across different locations, your Order may be split into multiple deliveries arriving at different times, at no extra cost to you.

5.3           If no-one is home when your delivery arrives, your driver may leave it in a safe place. If there is no safe place to leave the delivery, your delivery driver will contact you via email, SMS or a collection card (if delivered via AusPost).

6.             Cancelling or returning an Order

6.1           Unless provided for under these Terms or as otherwise agreed by us, no cancellations or changes to Orders will be accepted, and the Products will be delivered to your nominated delivery address in an Order. You should carefully check that your Order is accurate before you submit it. You may able to return the Products under, and pursuant to the terms of, our Returns & Exchange Policy.

6.2           If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.

6.3           Unless otherwise explicitly stated by us, any Delivery Fees the subject of your Order will not be refunded if you decide to return your Products for change of mind or you ordered the wrong Products (e.g., if you ordered the incorrect size or colour). For faulty or consumer-guarantee returns, the original Delivery Fee is refunded and we will cover return freight in line with our Returns & Exchange Policy.

6.4           Returns of Products are only accepted in line with these Terms and the Returns & Exchange Policy, which forms part of these Terms. Once we agree to a refund, we will process it within a reasonable time. Where possible, we will return the funds to the card originally used for payment.

7.             Product recalls

7.1           If your purchased Product is subject to a product recall, we will let you know and explain how to return it.

7.2           You agree we can use the contact details from your Order to reach you about a product recall, whether that be my phone, email, SMS or post.

8.             Promotions and discounts

8.1           From time to time we may run promotions, which may be communicated to you on our Site or Online Store, by post, in-person at a Picklr club, alongside an Order you submit, by email or SMS. Some offers may include a promotional or discount code for use when placing an Order (a “Code”).

8.2           Where we offer a Code, the Code is valid only for the period stated at the time it is issued, applies to the Products stated in the applicable offer, and is subject to any minimum spend specified for that offer. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of placing an Order. The Code cannot be applied retrospectively after you have submitted your Order. Separate terms may apply to the use of the Code, including any terms provided at the time you receive your Code. The Code may be specific to only certain orders or Products on the Online Store. Codes are non-transferable, and must not be posted publicly (including on a forum or website).

8.3           A discount Code has no cash value and cannot be redeemed for cash, and cannot be combined with other offers unless we say otherwise. We may cancel or decline to honour a Code we reasonably believe has been obtained fraudulently, shared beyond its intended audience in a way inconsistent with the offer, or used in breach of these Terms.

8.4           Unless stated otherwise, all references to times in promotions are based on the local time in Sydney, Australia.

9.             Risk and liability

9.1           Risk and title in Products pass to you once they're delivered by our delivery provider, or once collected by you, whichever occurs first.

9.2           Nothing in these Terms excludes the guarantees that you are entitled to under the Australian Consumer Law (“ACL”). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss.  You are also entitled to have the Products repaired or replaced, if the Products fail to be of an acceptable quality, and the failure does not amount to a major failure.

9.3           We may provide an additional warranty in addition to your ACL rights and remedies. Any additional warranties adds to, rather than replaces, those ACL rights and remedies.

9.4           Other than as permitted by law, to the fullest extent permitted, we exclude all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.

9.5           You acknowledge that we will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

9.6           Our liability to you for any loss or damage arising under or in connection with these Terms will be reduced to the extent you caused or contributed to it.

10.           Cancellation

10.1        We reserve the right to accept or process payment on any Order, cancel any Order in whole or part, or terminate or suspend your access to the Site. We may, in our sole discretion, limit or cancel quantities of Products purchased per person, per household, or per Order. These restrictions may include Orders placed by or under the same customer account, the same payment method, and/or Orders that use the same billing or shipping address.

10.2        We reserve the right to limit or prohibit Orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.