Refund policy
The Picklr ANZ
Effective Date: 17 July 2026
1. Application of the Returns & Exchange Policy
1.1 For the purpose of this Returns & Exchange Policy, any reference to:
(a) “we”, “us” and “our” in this this Returns & Exchange Policy mean TPM – Retail Pty Ltd ACN 696 311 789 (and not TPM Partners or any of its other subsidiaries);
(b) “you” is a reference to the purchaser of our Products, pursuant to the Online Store’s Terms and Conditions.
1.2 This section applies to the return of Products, and should be read alongside the:
(a) Terms of Use (link here: https://thepicklr.au/terms-of-use/ ); and
(b) Online Store’s Terms and Conditions (link here: https://thepicklrstore.au/policies/terms-of-service).
1.3 This Returns & Exchange Policy supplements the Terms of Use and the Online Store’s Terms and Conditions. Capitalised terms that are undefined in this Returns & Exchange Policy, have the meaning given to them in the Terms of Use or the Online Store’s Terms and Conditions (as applicable).
2. Change-of-mind
2.1 If you simply change-of-mind about a purchase, we may offer a refund or exchange, provided that:
(a) you contact us within 14 days of the date of delivery;
(b) you can provide satisfactory proof of purchase, which comprises of either:
(i) the Order email confirmation;
(ii) the invoice we issue you in respect of your Order;
(iii) your relevant order number,
(“Proof of Purchase”);
(c) the item must be unused, unworn and in its original condition, with all tags and packaging intact and any protective seal unbroken; and
(d) the item must not be within one of the excluded categories described below.
2.2 For change-of-mind items:
(a) you must arrange and pay return postage;
(b) we recommend a tracked AusPost service;
(c) the original delivery fee is not refunded.
2.3 Returns and exchanges will not be provided on any Products marked as clearance items, unless the Product fails to meet a consumer guarantee.
2.4 Whether a change-of-mind refund or exchange is offered is at our discretion, assessed against the criteria above.
2.5 If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.
3. Faulty Products; your Consumer Guarantee rights
3.1 The Australian Consumer Law (“ACL”) gives you guarantees in relation to the Products you purchase from us, and these are not limited by the 14 day change-of-mind window referred to above. These are called your ‘Consumer Guarantees’. How long those guarantees last will depend on things like the nature of the product, its price, and anything we have said about it.
3.2 Where a product has a major failure, you can choose between a refund, a replacement, or keeping the item and seeking compensation for any drop in value. Where a failure is not major, we will repair the item within a reasonable time, or, at our discretion, replace it or refund you.
3.3 We may be required to send your Product to the manufacturer or their agent to assess whether an item is faulty, which can take some time.
3.4 A refund, replacement or repair will not be provided where damage has resulted from misuse, neglect or use outside the Product’s intended purpose.
3.5 We will also need the satisfactory Proof of Purchase before providing a remedy under the ACL.
3.6 For faulty item covered by the consumer guarantee, we will cover return postage, either with a prepaid label or by reimbursing reasonable postage.
4. Returning your Products
4.1 To return your Products for a refund or exchange, you will need to:
(a) comply with the terms and conditions of this Returns & Exchange Policy and the Online Store’s Terms and Conditions;
(b) email us your request to return your Product at info@thepicklrstore.au, with your order number, the relevant Product, and the reason for your requested return. For any faulty Products, contact us as soon as possible and attach photos.
4.2 Once we receive your request, we will review it. If eligible for return, we will send you return instructions and the return address. Please do not send anything to us before you receive the return instructions and return address.