Privacy policy
PRIVACY POLICY
Effective: 17 July 2026
1. Overview
1.1. We respect your right to privacy and are committed to safeguarding the privacy of the personal information of our customers and users. This policy explains how and why we collect, use, hold and disclose your personal information.
1.2. “Picklr Australia”, "we", "us" and "our" means the Master Franchisee and its current and future (i) related group companies and (ii) subfranchisees in Australia.
1.3. “Master Franchisee” means TPM Partners Pty Ltd ACN 687 497 276.
1.4. By accessing our website (thepicklr.au) or our mobile application, or using our services, you consent to the terms of this policy, including consenting to us collecting, holding, using and disclosing your personal information in accordance with this policy, and you agree to be bound by the policy.
1.5. To facilitate reservations, payments, and scheduling, we use Playbypoint, a third-party platform. When using Playbypoint’s services, you are also subject to Playbypoint’s Privacy Policy, which governs data collection, use, and security within their platform. The Picklr does not control the data practices of Playbypoint and is not responsible for any failures, breaches, or disputes related to data processed by Playbypoint. Any questions regarding data collected by Playbypoint must be directed to info@playbypoint.com.
2. What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
3. What personal information do we collect and hold?
3.1. We collect information about you and your interactions with us, for example, when you use any of our services (including becoming a member, making a court or event booking) or visit our website.
3.2. The personal information we collect from you may include:
(a) name, address, email and contact details;
(b) date of birth;
(c) payment and transaction details;
(d) membership details and booking history;
(e) details of enquiries or complaints;
(f) emergency contact details;
(g) limited health or injury information where relevant to participation in our activities (if you provide this information to us); and
(h) any other personal information you provide to us.
3.3. We may collect information about how you access, use and interact with our website. This information may include:
(a) the location from which you have come to the website and the pages you have visited;
(b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language and operating system; and
(c) any other information you provide while using our services.
3.4. We use cookies on the website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.
4. Why do we collect, hold and use your personal information?
4.1. We collect, hold and use your personal information so that we can:
(a) provide you with our services (whether delivered by us or through sub-franchisees) and manage our relationship with you;
(b) deliver to you the goods that you purchase from us;
(c) contact you, for example, to respond to your queries or complaints, ask you for feedback about our services, or if we need to tell you something important;
(d) comply with our legal obligations and assist government and law enforcement agencies or regulators;
(e) identify and tell you about other services that we think may be of interest to you; or
(f) improve our services and operations.
4.2. If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.
5. How do we collect your personal information?
5.1. We will collect your personal information directly from you whenever you interact with us including through memberships, bookings, events and communications.
5.2. We may also collect personal information from third parties (including booking and payment platform providers), where those providers collect information on our behalf or provide services to you.
6. How we use your personal information
6.1. The purposes for which we may use your personal information include the following:
(a) to ensure the proper functioning of our website;
(b) to provide and manage memberships, bookings and events;
(c) to update our records and keep your contact and payment details up to date;
(d) to process your membership subscriptions and other payments;
(e) to process and respond to any enquiries or complaints made by you, including (but not limited to) enquiries about new Australian Subfranchisee, construction or real estate enquiries;
(f) to improve our website and services;
(g) to communicate with you on our activities, events, and promotions; and
(h) to comply with legal and security requirements.
6.2. We may disclose your personal information to:
(a) third-party service providers who assist us in operating our business, including booking platforms, payment processors, IT service providers and marketing platforms; and
(b) our master franchisor and our sub-franchisees and affiliated operators who deliver services, events or programs in connection with our operations.
6.3. We also use one or more customer relationship management systems and other software systems (Data Systems) to store, access and manage personal information.
6.4. Personal information held in our Data Systems may include:
(a) contact details (e.g. name, email address, phone number);
(b) membership or enquiry details;
(c) records of communications and interactions with us and our sub-franchisees; and
(d) preferences and interests (where provided or inferred from interactions).
6.5. Personal information stored in our Data Systems is accessible only to those entities and their personnel in Australia and around the world who operate within ‘The Picklr’ franchise network, including but not limited to:
(a) Picklr Australia, its master franchisor and their personnel, employees and contractors;
(b) Picklr Australia’s master franchisor’s head franchisor, being Picklr, Inc. (based in the US) and each of its master franchisees, franchisees, sub-franchisees and affiliate entities, in each case whether situated in the US or anywhere in the world,
(‘The Picklr’ franchise network, being the Global Picklr Network; each entity within the Global Picklr Network, being a Global Picklr Entity), in each case:
(c) who have been authorised with access to the Data System by Picklr US (or an entity under its control or direction); and
(d) who require access for legitimate business functions (such as membership management, marketing, customer service and administration).
6.6. We may use your personal information to send you marketing communications about our services, events or promotions where permitted by law or with your consent. These may be offered by us, our related group companies, our other business partners or our service providers.
6.7. Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
6.8. We do not sell user data to third parties for marketing purposes.
7. How do we store and hold personal information
7.1. We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you may be recorded in paper files that we store securely.
7.2. We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
7.3. These processes and systems include:
(a) the use of identity and access management technologies to control access to systems on which information is processed and stored;
(b) requiring all employees and contractors to comply with internal information security policies and keep information secure;
(c) requiring all employees to complete training about information security; and
(d) monitoring and regularly reviewing our practices against our own policies and against industry best practice.
7.4. We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the Australian Privacy Principles (APPs).
8. Who do we disclose your personal information to, and why?
8.1. We may transfer or disclose your personal information to other related group companies within Picklr Australia and to other Global Picklr Entities.
8.2. We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
8.3. We may also disclose your personal information to others outside our group of companies where:
(a) we are required or authorised by law to do so;
(b) you have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances;
(c) the disclosure is reasonably expected and related to our services (including where services are delivered by any of the Picklr Australia sub-franchisees or other Global Picklr Entities); or
(d) we are otherwise permitted to disclose the information under the Privacy Act 1988 (Cth).
8.4. If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
9. Do we disclose personal information to overseas recipients?
9.1. We may disclose your personal information to recipients which are located outside Australia including where our servers or service providers are located overseas.
9.2. We may disclose personal information to the head franchisor of “The Picklr” franchise, which is based in the United States, and other Global Picklr Entities (who, for the avoidance of doubt, reside in other foreign jurisdictions), as further set out in the Global Picklr Network Consent (available here: https://thepicklr.au/global-network/), for the purposes of:
(a) operating and administering the franchise network;
(b) maintaining brand standards and consistency;
(c) centralised reporting, analytics and business improvement;
(d) managing membership programs and customer relationships; and
(e) marketing, promotional and customer engagement activities.
9.3. As a result, personal information collected by us may be transferred to, stored in, or accessed from overseas jurisdictions, including those jurisdictions where the Global Picklr Network operates, such as (among others) the United States.
9.4. We will only disclose your personal information overseas if:
(a) we have taken reasonable steps to ensure that the overseas recipient of your personal information does not breach the APPs;
(b) the overseas recipient is subject to a law, binding scheme or binding contract that provides substantially similar protection to the APPs which you can access and enforce; or
(c) the disclosure overseas is otherwise required or authorised by law.
10. Photography, filming and social media
10.1. Picklr Australia may take photographs and video recordings within venues for use in social media, marketing materials, promotional campaigns, member engagement, and other communications.
10.2. By becoming a member, or by entering a Picklr venue, you acknowledge and agree that:
(a) photography and filming may occur within Picklr venues from time to time;
(b) your image, likeness, voice, or other identifying features may be captured in such content;
(c) such content may be used and disclosed by us or our sub-franchisees via communication channels, including website, email communications, official social media platforms (including Instagram, Facebook, LinkedIn and TikTok) and third-party advertising platforms.
10.3. Where you are the intended subject of a photograph or recording (as opposed to being incidentally captured in the background of photographs or recordings), we and our sub-franchisees will, where reasonably practicable, seek your separate specific consent (which may be verbal or written) prior to using that content.
10.4. If you do not wish to be photographed or filmed, or do not wish for your image or likeness to be used in our content, you may opt out by:
(a) notifying Picklr staff at the time; or
(b) contacting the Privacy Officer using the details set out in this Privacy Policy.
11. CCTV and facility surveillance
11.1. Picklr Australia use closed-circuit television (CCTV) and other surveillance systems within and around Picklr venues for operational purposes, including:
(a) ensuring the safety and security of members, guests, visitors and staff;
(b) protecting the property of us, our sub-franchisees, members, guests, visitors and staff;
(c) investigating incidents, complaints or suspected unlawful activity; and
(d) supporting risk management functions.
11.2. CCTV cameras may be located in public and common areas of Picklr venues, such as entrances, reception areas, dining areas, and external perimeters. CCTV is not used in private areas where individuals would reasonably expect privacy (such as bathrooms or change rooms).
11.3. CCTV systems may capture images, video recordings, and other information that may identify individuals (for example, physical appearance, clothing, and movements within the venue).
11.4. By entering a Picklr venue, you acknowledge that CCTV surveillance may be in operation.
11.5. We and our sub-franchisees may use and disclose CCTV footage:
(a) for the purposes described above;
(b) to law enforcement agencies, regulatory authorities, or insurers where reasonably required; and
(c) to investigate and respond to incidents or disputes.
11.6. CCTV footage is stored securely and retained only for as long as reasonably necessary for the purposes for which it is collected, unless a longer retention period is required by law or for investigation purposes.
12. Access to and correction of your personal information
12.1. You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
12.2. There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
12.3. We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date, complete, relevant and not misleading.
13. Complaints
13.1. If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.
13.2. We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
13.3. If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
If you have any questions, comments, requests or concerns, please contact the Picklr Australia Privacy Officer at:
Phone: +61 432 420 002
Email: ausnz@thepicklr.au
15.1. From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
15.2. You may obtain a copy of our current policy from our website or by contacting us at the contact details above.